Order by phone: +44 (0) 117 942 4000

Delivery

How Our Deliveries Work 

  • We dispatch orders from Monday to Friday.
  • We dispatch orders placed before Midday on the same day (Express Delivery is dispatched up to 3pm). All other orders placed after then are dispatched the following day.
  • We can't deliver to PO Box addresses.

Christmas Delivery Dates

See the tables below for the last dates we can guarantee orders arriving before Christmas. Orders must be placed before Midday on these dates.

UK Orders

Friday 19 December Standard and Free Shipping
Tuesday 23 December Express / Next Day Delivery

International Orders

Wednesday 3 December Asia, Far East (including Japan), New Zealand
Thursday 4 December Australia
Friday 5 December Africa, Caribbean, Central & South America, Middle East
Monday 8 December Cyprus, Eastern Europe, Greece
Tuesday 9 December Canada, Poland
Friday 12 December USA, Western Europe (excluding Greece, Poland)

United Kingdom

Standard: Royal Mail 48 Tracked - £3.95

Standard Postage is FREE for Orders over £30!

If you place your order before midday on weekdays, then it will be dispatched the same day. It will normally arrive within 2-3 working days.

Orders placed after midday will be dispatched the following morning. In case of a delayed delivery, please contact us quoting your name, order number and full address and we will look straight into it for you.


Express Delivery: Guaranteed Next Working Day - £6.95

To guarantee Next Working Day Delivery for orders placed anytime before 3pm, choose our Express Delivery option (certain remote areas could be longer). Please note, we do not deliver on Saturdays or Sundays. If you require a Saturday delivery please contact us.

Also choose this option if you wish to choose your delivery day. To do this contact us quoting your name, order number and we can book a specific day for you.

Please note that, unless otherwise stated, made-to-order items have their own delivery time schedules which do no relate to the above. For these items, the delivery time is stated in the item description.

Delivered when you’re not at home?

The carrier we use will leave you a card letting you know that a delivery has been attempted. The card should have detailed instructions informing you on how to obtain your parcel.

You will have 7 days from the date of attempted delivery to rearrange a delivery, after this date items will automatically be returned to us. If the item is returned to us in this way, we will need to charge again for postage before sending the item out again. We will contact you first before we do so.

To avoid delays in delivering your parcel, we recommend having your item shipped to your daytime address - for example, your work address.

Overseas Postage - Europe

We use Royal Mail Airmail for all European postage.

Postage costs are as follows:

Prices
0g - 250g £2.78
250g - 500g £4.08
500g-750g £5.40
750g - 1kg £6.70
1kg - 1.5kg £9.30
1.5kg - 2kg £11.91
2kg + £12.95*

*Cost for Wester Europe. Postage to more distant European destinations will be more expensive. Check the quote during checkout. It usually takes 3 working days for a parcel to arrive, but can take up to one month (delivery dates depend on your country's postal service).

Overseas Postage - ROW

We use Royal Mail Airmail for all overseas postage.

Postage costs are as follows:

Prices
0g - 250g £2.95
250g - 500g £4.63
500g - 750g £6.29
750g - 1kg £7.97
1kg - 1.5kg £11.27
1.5kg - 2kg £14.60
2kg - 4kg £62.08
4kg - 5kg £70.79
5kg - 10kg £80.79
10kg + £112.46

It usually takes 5 working days for a parcel to arrive, but it can take up to one month (delivery dates depend on your country's postal service). You may be charged a fee by your local Customs Office depending on the value of your order. You can check this with your country's Customs Office.

We deliver to most major worldwide countries:
UK, USA, Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Mexico, Morocco, Netherlands, New Zealand, Norway, Poland, Portugal, Russian Federation, Saudi Arabia,  Slovakia, South Africa, Spain, Sweden, Switzerland, Turkey, Tunisia, Ukraine, United Arab Emirates.